Internal Tool
Firasa CRM
Leads arrive automatically and follow-up tasks are created so enquiries are not forgotten.
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See the use case →Real Estate
Real estate teams receive enquiries on WhatsApp, property portals, phone calls and the website, often outside office hours. AI can help reply quickly, record every enquiry in one place and keep viewings and tenant requests on track.
These are possible applications based on common challenges, not a list of past clients. Where we run a similar working system, we show it.
1
Common challenges
Customer enquiries arrive from different channels, making follow-up difficult.
Messages that arrive late at night can wait until the next morning for a reply.
Arranging viewings and tracking tenant maintenance requests takes many back-and-forth messages.
2
Possible AI solutions
Enquiry assistant
An AI assistant that helps answer common questions, records enquiries, and supports follow-up.
Customer Service Automation →Viewing booking
The assistant can ask a few qualifying questions and offer viewing times from the agent's calendar.
Customer Service Automation →Tenant request tracking
Maintenance requests are logged, sent to the right person and followed until they are closed.
Business Process Automation →
3
How it could work
- A customer sends a message on WhatsApp or the website about a property.
- The assistant answers from approved listing information and asks a few qualifying questions.
- The enquiry is saved in your CRM and a follow-up task is created for an agent.
- When the customer wants a viewing or asks something unusual, the conversation is handed to your team.
4
Systems it may connect to
- WhatsApp Business
- Website chat or enquiry form
- Your CRM
- Agent calendars
- Property listings or portal feeds
5
Things to consider
- Listing details and availability need to be kept up to date so answers stay accurate.
- Agree which questions the assistant can answer and when it must hand over to an agent.
- Customer contact details should be stored securely and used only for agreed purposes.
6
See something similar
No verified case study is published for this industry yet.
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