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Business Process Automation
Stop Retyping the Same Information Into Every System
We automate the repetitive steps in your daily work: reading documents, entering data, routing tasks and collecting approvals. Your team keeps control of decisions and exceptions.
Problems It Solves
We copy details from emails and invoices into our systems by hand.
Tasks sit in someone's inbox until they remember to pass them on.
Approvals take days because we keep chasing people to sign off.
Typical Use Cases
Document Processing
Reads invoices, forms and delivery notes in Arabic and English and pulls out the details you need.
Data Entry Automation
Moves information from emails, forms and files into your systems without anyone retyping it.
Task Routing
Sends each new request to the right person or team, based on rules you set.
Approval Workflows
Collects sign-offs in the right order and keeps a record of who approved what, and when.
How We Deliver It
- 1Map the TaskWe follow the task as it is done today, step by step, including the awkward exceptions.
- 2Automate One FlowWe automate the repetitive steps of a single workflow and keep a person for approvals.
- 3Test on Real CasesWe run it on real documents and requests from your business before you switch over.
- 4Hand Over, Then ExtendYour team gets training and documentation, and we add the next flow only once the first has proved itself.
What We Need From You
- A walk-through of the task with the person who does it today
- Sample documents, such as invoices or forms, with sensitive details agreed in advance
- Access to the systems the workflow will connect
- Your approval rules, and who handles exceptions
- One person to own decisions and give feedback
Good to Know
- A person still approves key decisions and handles exceptions; the automation takes over the repetitive steps.
- Unclear scans or handwriting may need a person to check what was read.
- Each extra system connection adds time and cost, so we agree the list early.
Timing
Each automated workflow usually takes 1 to 2 weeks; projects that connect several systems take 3 to 8 weeks.
See It in Practice
Technical details (for technical readers)
- Multi-step workflows with human-in-the-loop approval: the system pauses for a person to confirm before key actions.
- OCR (optical character recognition) reads printed documents in Arabic and English, and an AI model extracts the fields you need.
- Integrations with Salesforce, SAP, Odoo, Microsoft Dynamics and Google Workspace, plus custom APIs (the connection points systems use to exchange data).
- Single sign-on (one login across tools), role-based access and audit trails that record who did what and when.
- Exception queues: items the system is unsure about wait for a person to review.
Related Solutions
Discuss Your Project With Firasa
Tell us what you want to improve. In a free 30-minute call, we will tell you honestly whether this solution fits.