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Firasa's WhatsApp Assistant
Message our own assistant on +974 3380 1800 and ask about our services, in Arabic or English.
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Try it on WhatsApp →Stop Answering the Same Questions Over and Over
An AI assistant answers questions from customers and staff using only the business information you approve. People get a clear answer when they need it, and your team stops repeating itself.
Problems It Solves
My team answers the same questions all day instead of getting on with their work.
Our information is spread across files and folders, and only a few people know where to look.
New staff keep interrupting colleagues to ask how things are done here.
Typical Use Cases
Website Assistant
Answers visitors' questions about your services, opening hours and policies at any time of day.
Internal Knowledge Assistant
Helps staff find answers on leave, insurance, procedures and policies without asking a colleague.
Document Q&A
Lets your team ask about clauses, dates or obligations in long documents such as contracts, in Arabic or English.
Task-Specific Assistant
Supports one job, such as drafting replies or checking a request against your policy.
How We Deliver It
- 1Gather Approved ContentWe collect the documents and answers the assistant may use, and agree what it must never discuss.
- 2Set the RulesWe agree its tone, its languages and the point at which it hands a question to a person.
- 3Test With Real QuestionsWe try it on questions your team actually receives and correct any answer that is wrong or unclear.
- 4Launch and Keep It CurrentIt goes live on your chosen channel, and your team learns how to update what it knows.
See It in Practice
Practical Details
What We Need From You
- Your approved answers, FAQs, price list and policies
- The documents it may use, and any it must not
- The person who should receive questions it cannot answer
- One person to approve answers and give feedback on time
Timing
Most assistants take 2 to 4 weeks, and the main cause of delay is waiting for content, so we ask for it on day one.
Good to Know
- It only answers from information you approve; when it is unsure, it hands over to a person.
- Its answers are only as current as your content, so someone must update it when prices or policies change.
- It is not a general chatbot for any topic; it stays within the subjects you set.
Technical details (for technical readers)
- Retrieval-augmented generation (RAG): before answering, the assistant looks up the relevant passages in your approved documents, so replies stay grounded in your content.
- Fine-tuning (further training a model on your own examples) only when it clearly improves results.
- Arabic (Modern Standard and Gulf dialect), English and French, including switching language within one conversation.
- Channels: website chat, WhatsApp, internal tools and voice.
- Role-based access control: staff only receive answers from documents their role is allowed to see.
- Hosting inside Qatar available for sensitive data, agreed during discovery because it shapes the architecture.
Related Services
Discuss Your Project With Firasa
Tell us what you want to improve. In a free 30-minute call, we will tell you honestly whether this solution fits.